Frequently Asked Questions
Everything you need to know about our limited edition products.
How long does shipping usually take?
Since our products are often made-to-order, shipping times can vary. Typically, once a campaign ends and production is complete, domestic orders arrive within 7-10 business days, while international shipping can take 2-4 weeks.
Can I track my order?
Yes, once your order has been dispatched from our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for items that arrive damaged or defective. Because many of our items are limited edition and produced based on specific demand, we generally do not accept returns for change of mind.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
How do I know if a product is high quality?
We pride ourselves on using premium materials and rigorous quality control standards. Each product undergoes multiple rounds of inspection to ensure it meets our design and durability specifications before being shipped to you.